Return Policy

Return, Refund & Cancellation Policy – Storie Taylor

• At Storie Taylor, we aim to provide a smooth and trustworthy shopping experience. Please review our policy carefully before placing your order.

Cancellation Policy

• Orders can be cancelled only before dispatch.
• Once the product has been shipped, cancellation will not be possible through the website.

Return Policy

• Returns and exchanges are applicable only on select products.
• Detailed eligibility and product-specific return conditions are mentioned on individual product pages.
• For most eligible items, the standard return window is 7 days from delivery.
• Return policies may be updated without prior notice.
• If reverse pickup is not available at your location, you may need to self-ship the product to our address.
• Return or exchange shipping charges may apply depending on the case.

Refund Policy

• Refunds are processed only after the returned item is received and passes quality inspection.
• The product must meet all return eligibility conditions.
• Approved refunds are typically processed within 5–7 business days.
• The amount will be credited to the original payment method used during purchase.
• Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect product sent by us.

Important Notes for Returns

• Items must be unused, unworn, and in original condition.
• The product must have original packaging and tags intact. Items without original tags will not be accepted.
• Customized or special-discount items may not be eligible for return or exchange.
• Requests raised after the return window mentioned on the product page will not be accepted.

We are committed to ensuring fairness, transparency, and customer satisfaction at SheJewell.